Practical Problem Solving is a fully coached training program designed to empower and support you in your improvement efforts within your business.
Problem solving is the Number 1 process improvement skill you need to master. All the other improvement tools are basically the result of trying to solve a problem.
Coached training program to use problem solving to grow your business and develop your teams using different approaches for different situations using a proven scientific method
Coached training to manage day to day problems:
to react quickly, contain the problem,
identify and eliminate the most likely root cause of the problem using a scientific approach
It is important to remember that different situations require different solutions. Even though your ultimate goal or vision is the same, your view of the current situation will very much depend on where you are standing.
Problem solving and root cause analysis is the number 1 skill when it comes to business improvement. All other tools and approaches are basically the result of trying to solve a problem if you think about it - 5S, Standard Work, Value Stream Mapping, SMED, Six Sigma, Agile etc. etc.
Randomly applying tools is no good unless you understand the problem you are trying to solve first and is not a sustainable approach.
Also, there is no silver bullet/one size fits all solution, you may recognise this from sayings such at "using a sledge hammer to crack a walnut" or "When all you have is a hammer, everything starts to look like a nail"
This course looks at 3 areas: Purpose, Process & People
1. Understsanding that problems are a good thing
Once you can see them, you can do something about them to improve
2. Competitive Advantage
Solving problems makes things safer, better, faster and cheaper
3. Develop your People
Better engagement, more interesting work, faster solutions
4. Develop your Business
A learning business will grow and deliver results safer, better, faster and cheaper
There are 4 key steps to any kind of problem solving:
1. Go and See
treat the problem like a crime scene, the evidence is best when it is still fresh and can give you the best understanding/data
2. Use a scientific Method
Without a structured approach we are just guessing
3. Be Consistent
Follow a PDCA (Plan-Do-Check-Act) approach for rapid trials to test your ideas and lean
4. Strive for your Vision
Take a step towards your ultimate vision, it may take time, but consitently moving forward and putting systems and processes in place so that you dont slip backwards.
To better understand problem solving process it is important to realise that there are 2 types of problem. They have either been caused (there is a gap from the standard) or created (Raising the bar/standard)
When trying to address these 2 types you will probably find yourself in one of these 4 situations that you may recognise:
1. Caused - Reaction/trouble shooting:
Reacting to an unexpected event, typically lots of them in a day and you dont need to analyse them much. Just fix it, everyone can and does do this.
2. Caused - Rapid Problem Solving:
Gap from standard, fast but structured approach to problem solving designed to contain and stabilise the process quickly
3. Created - Practical Problem Solving:
When rapid problem solving does not quite get to the root cause, for current and longer term business issues that require more analysis to get to root cause and establish a more robust standard
4. Created - Proactive Problem Solving:
For innovative solutions or new proposals and can achiece radical improvement. Can take time and deep analysis but the results can be a step change in performance.
Each of these situations and problem solving approaches overlap and build upon one another
1. Consider the organisational Structure
You want everyone, at every level in your business, to be capable of tackling and solving problems at thier level
2. Leaders as Coaches
Leaders responsibility to allocate time to teach and coach problem solving
3. Scientific Thinking
Structured approach to both facitlitate learning and share knowledge withing your business
Set up routines to make sure the above is happening and hold yourself accountable to coaching problem solving at all levels of the business
After initial 1 to 1 sessions to set up your objectives you will join a rolling programme with at least 2 sessions per month. Each session is split into learning topics and coaching on your experiences as you stive toward your objectives.
We use a learning platform called GiraffePad to deliver training. Sessions are delivered by zoom and at the end of each session training materials and templates will be available to you for as long as you are a member of this course.
The aim is to support you through a business challenge to realise your objectives and achive real results using this approach. Typically this is a 3 to 6 month duration